Terms & Conditions

Last Updated: [07/09/2026]

Welcome to Eco Outdoor Garden Centre—your destination for inspired outdoor living. These Terms and Conditions (“Terms”) outline the rights, responsibilities and expectations governing your access to and use of our website and services. By using our website or making a purchase from Eco Outdoor, you confirm that you have read, understood, and agreed to these Terms.

We encourage you to contact us with any questions, as we are committed to a transparent and supportive customer experience.

1. Who We Are

Construction and Cutting Machines (Pty) Ltd t/a Eco Outdoor Garden Centre

A private company registered in South Africa.

• Registration Number: 2022/713564/07
• Registered Office: 8 Ayliff Street, Newcastle, KZN
• Contact Email: sales@ecooutdoor.co.za
• Main Business: Online retailer of outdoor living products.

All relevant company and contact details are made available in accordance with the Electronic Communications and Transactions Act, 25 of 2002 (“ECT Act”).

2. Use of the Website

Your use of the Eco Outdoor website (the “Site”) confirms your agreement to these Terms. You agree to access and use this website solely for lawful purposes, and in a way that does not infringe the rights of or restrict or inhibit the use or enjoyment of the website by any third party.

We reserve the right to amend, update or withdraw the Site or any part thereof at any time, without prior notice. We will always ensure any changes serve to improve your experience or reflect essential business needs.

3. Orders and Availability

We strive to ensure that all our products are showcased accurately, and that stock availability is current and correct at the time of order. Orders are subject to acceptance and availability. You will receive a confirmation email when your order is placed and a second email once despatch occurs.

If an item becomes unavailable after your order is placed, we will notify you and offer a suitable replacement, backorder, or refund—whichever you prefer.

4. Delivery

Delivery timelines are clearly stated at the time of order. We work with reliable couriers and take every care to ensure your products arrive safely and as expected.

Please make sure your delivery details are correct—any delays due to incorrect information may incur additional redelivery costs.

5. Returns & Refunds

We want you to love everything you buy from Eco Outdoor. If something doesn’t meet your expectations, we offer a simple, fair returns process.

Please refer to our Returns Policy for complete guidelines.

Here’s a summarised view:

• Items must be unused, in original packaging and returned with all parts and tags intact.
• Items must be returned within the time indicated in our returns timeframes.
• Certain personal or bespoke items may be non-returnable—we will always make this clear at point of sale.
• Refunds will be processed using your original payment method, within a reasonable period after goods are returned and inspected.

6. Promotions & Bundles

From time to time, Eco Outdoor may run exclusive promotions including bundle deals or discount offers. All promotional offers are subject to availability and are governed individually by their stated rules. Unless otherwise specified, promotions cannot be retroactively applied to previous purchases.

7. Intellectual Property

All content on our website—including brand assets, logos, imagery, graphics, and text—is the property of Eco Outdoor or our licensors. Use of content without our written express permission is prohibited. You are welcome to browse, download or print website content for personal use only.

8. Your Information and Privacy

When you interact with our website or contact us, we may collect personal information required to provide you with services, such as order fulfilment, customer support, and tailored experiences.

We are committed to safeguarding your privacy and will manage your data in line with the Protection of Personal Information Act 4 of 2013 (“POPI”).

Learn more in our Privacy Policy.

By using our site, you consent to:

• The collection, storage and processing of your personal information.
• Transfers outside South Africa, where necessary, in full compliance with POPI requirements.
• Us retaining your information no longer than is necessary to serve the purposes for which it was collected.

9. Security and Compliance

We use secure systems to protect your personal and payment information during transactions and while stored.

Third-party service providers that help us deliver our services are bound by privacy and security commitments—even when located outside South Africa.

Should a security breach that could affect your personal information occur, we will act swiftly and transparently, in accordance with applicable laws.

10. Jurisdiction and Governing Law

These Terms and any related disputes will be governed by the laws of the Republic of South Africa.

By using this Site, you consent to the exclusive jurisdiction of South African courts for any legal action that may arise under these Terms.

11. Limitation of Liability

While we take pride in maintaining the accuracy and relevance of our website and services, Eco Outdoor shall not be held liable for any loss or damage (direct, indirect, financial or consequential) arising from your use of this website or products—except as provided under South African consumer protection law.

12. Indemnity

By using this website, you indemnify Eco Outdoor from any claim made by a third party due to your breach of these Terms, your violation of law or the rights of a third party, or misuse of the Site or services.

13. Changes to These Terms

We review and update our Terms to improve clarity, reflect service enhancements, and remain in legal compliance.

Continued use of our website after any changes will signal your acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remainder of the Terms will remain enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy, Returns Policy, and any written order or promotional terms, constitute the entire agreement between you and Eco Outdoor. No oral advice, email content or other communication not expressly included here should be interpreted as legally binding.