Privacy Policy

Last updated: [07/09/2026]

At Eco Outdoor Garden Centre, your privacy is more than just a legal obligation — it’s a commitment. This Privacy Policy outlines how we collect, use, protect and manage your personal information, in line with the

Protection of Personal Information Act 4 of 2013 (“POPIA”).

By visiting our website or using our services, you acknowledge and consent to the practices described below.

1. Who We Are

Eco Outdoor Garden Centre is a South African company offering thoughtfully designed outdoor lifestyle products. As a responsible online retailer, we are committed to managing your personal data lawfully, ethically and transparently.

Company information for ECT Act compliance:

• Name: Construction and Cutting Machines (Pty) Ltd t/a Eco Outdoor Garden Centre
• Registration Number: 2022/713564/07
• Registered Office: 8 Ayliff Street, Newcastle, KZN
• Contact Email: sales@ecooutdoor.co.za
• Main Business: Online retailer of outdoor living products.
• Website: www.ecooutdoor.co.za

2. What Personal Information We Collect

We may collect the following types of personal information when you interact with us:

• Full name
• Contact information (email address, phone number, postal and delivery addresses)
• Identification details (if required by law)
• Billing and transaction information
• Device and browser details, IP address, and geolocation data
• Website use and interaction data (via cookies or analytics)

3. Why We Collect Your Information

We process personal information for purposes including:

• Fulfilling orders and providing customer service
• Delivering personalised shopping and communication experiences
• Keeping you informed about new offers, products or service updates
  (with your consent)
• Improving our website and troubleshooting issues
• Verifying your identity where required (e.g. liquor purchases, age restrictions)
• Complying with our legal and tax obligations

4. Consent and Lawful Processing

We process your personal information with your knowledge and consent — either explicitly when you fill in a form on our website, or implicitly when you use our services. You may withdraw your consent at any time by contacting us directly, unless we are legally required to retain such information.

5. Sending Your Information Outside of South Africa

Eco Outdoor may transfer certain personal information across borders when working with international service providers (such as payment gateways or marketing platforms). We will always ensure that such transfers comply with POPIA and that adequate data protection measures are in place.

By accessing and using our website, you consent to the transfer of your personal information outside South Africa as outlined above.

6. Securing Your Personal Data

We take appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction. 

These include:

• Secure socket layer (SSL) encryption
• Secure servers and firewalls
• Limited access to customer information internally
• Regular system testing and upgrades

While we take all reasonable steps, no system is 100% secure — so we encourage you to use secure online practices on your side too.

7. How Long We Keep Your Information

We retain your personal data only for as long as required:

• To fulfil the purpose for which it was collected
• To comply with legal, accounting or tax requirements
• Or as otherwise permitted by law

By accessing and using our site, you consent to us retaining your personal information only for as long as needed for legitimate purposes related to our business dealings.

8. Your Rights Under POPIA

You may request to:

• Access the personal data we hold about you
• Correct or update your information
• Object to processing of personal data
• Request deletion of records, where legally permitted
• Withdraw consent where you have previously agreed to marketing communications

If you’d like to exercise any of these rights, please email us at admin@ecooutdoor.co.za.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance site functionality,
personalise your experience, and assist with analytics. You can manage cookie
preferences via your browser settings, but please note this may affect site
performance or functionality.

10. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third-party service providers where necessary to deliver services (for example, couriers, payment processors, or IT partners). All service providers are
contractually bound to handle your information responsibly and securely.

11. Marketing Communication

We’d love to keep you updated with exclusive offers and updates — but only if you choose to. You’re free to opt out of promotional emails or newsletters at any time via the ‘unsubscribe’ link at the bottom of those emails or through
your account settings.

12. Lodging a Complaint

We take data protection very seriously. If you believe your personal information has been mishandled, you may contact us directly, and we will investigate the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa:

• Website:
  https://justice.gov.za/inforeg/
  
• Email:
  inforeg@justice.gov.za

13. Changes to This Privacy Policy

From time to time, we may revise this Privacy Policy to reflect legislative updates or business changes. The updated version will be posted here with an updated “last revised” date at the top of this page.

By continuing to use our services after changes are published, you confirm your agreement to the updated policy.