Eco Outdoor operates the website https://ecooutdoor.co.za in South Africa. We are committed to protecting the privacy of visitors and customers in line with the Protection of Personal Information Act 4 of 2013 POPIA and other applicable laws.
2. What personal information we collect
We may collect the following information when you browse the site place an order contact us or subscribe to updates:
Name and surname
Email address and telephone number
Billing and delivery addresses
Order details and payment related info processed through trusted providers
Account login info if you create an account password stored in encrypted form
Device and usage info such as IP address browser and operating system
Cookie data and similar tracking info described below
Any information you voluntarily provide in messages forms or reviews
3. How we use your personal information
To process fulfil and deliver your orders and handle returns and support
To send service messages such as order confirmations and delivery updates
To provide account features and customer support
To send marketing messages only where permitted and until you opt out
To maintain improve and personalise our site products and services
To perform analytics and reporting using aggregated or de identified data
To comply with legal tax and accounting obligations
We rely on consent contract legal obligation and legitimate interests as lawful bases depending on the specific activity.
4. Sharing your personal information
We share information only as needed:
With service providers that support our site and store for example website hosting payment processing fraud screening delivery couriers and email platforms bound by confidentiality duties
With professional advisors such as auditors and legal advisors when required
With authorities where required by law or to protect rights and safety
With another entity in connection with a business restructuring or sale subject to similar privacy commitments
We do not sell your personal information for marketing.
5. Cookies tracking and analytics
Our site uses cookies and similar technologies to remember preferences enable cart and checkout functions and understand site usage. You can control cookies in your browser settings. Blocking some cookies may affect site features.
We may use analytics services such as Google Analytics that collect usage data to help improve the site. These services receive de identified usage info and do not identify you directly.
6. Data retention
We keep personal information only as long as needed for the purposes described above and to meet legal and accounting requirements. When no longer needed we delete or de identify the information.
7. Your rights and choices
Under POPIA and other laws you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion or restriction of processing in certain cases
Object to certain processing including direct marketing
Withdraw consent where we rely on consent
Opt out of marketing messages at any time using the unsubscribe link or by contacting us
To exercise your rights please contact us using the details below. We may need to verify your identity before acting on your request.
8. Security
We apply reasonable technical and organisational safeguards to protect your information for example secure hosting encryption in transit role based access and staff training. No online service can promise perfect security and you share information at your own risk.
9. How to contact us
If you have questions requests or complaints about this policy or your personal information contact:
You may also lodge a complaint with the Information Regulator South Africa. Visit their site for current contact details.
10. Changes to this policy
We may update this policy from time to time. The updated version will appear on this page with a new effective date. Your continued use of the site after an update shows acceptance of the changes.
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
